Terms and Condition & Refund Policy

Effective Date: September 1, 2026
Welcome to Lyvee.com. These Terms of Service ("Terms") govern your use of our online ticketing platform, website, and services. By accessing or using Lyvee.com, you agree to be bound by these Terms. If you do not agree, please do not use our platform.
1. Using Our Platform
Account Creation: You may need to create an account to purchase tickets. You are responsible for keeping your login credentials secure and for all activities under your account.
Age Requirement: You must be at least 18 years old (or have valid parental/guardian consent) to use Lyvee.com and purchase event tickets.
Prohibited Conduct: You agree not to misuse the platform, engage in unauthorized ticket reselling (scalping), use automated bots to harvest tickets, or disrupt our servers and security systems.
2. Ticket Purchases & Pricing
Pricing & Fees: All ticket prices are set by the event organizers. Lyvee.com adds applicable service fees, processing fees, and taxes at checkout, which are clearly displayed before purchase.
Order Confirmation: A purchase is only complete once you receive an official order confirmation and digital ticket via email or your Lyvee account dashboard.
Event Changes: Organizers reserve the right to alter event dates, times, venues, or lineups. Lyvee.com is not responsible for these modifications.
3. Intellectual Property
All content on Lyvee.com—including logos, text, graphics, software, and design—is the property of Lyvee.com or its licensors and is protected by intellectual property laws. You may not copy, distribute, or create derivative works without prior written consent.
4. Limitation of Liability
Lyvee.com acts solely as a ticketing intermediary between buyers and event organizers. We are not responsible for the production, execution, safety, or quality of the events listed. To the maximum extent permitted by law, Lyvee.com shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform or attendance at an event.

Refund Policy for Lyvee.com
Effective Date: September 1, 2026
At Lyvee.com, we want you to have a seamless event experience. Because ticket sales directly involve third-party event organizers, our refund policy is structured as follows:
1. Standard Refund & Exchange Policy
All Sales Final: Unless otherwise stated by the event organizer or required by law, all ticket sales are final. Tickets are strictly non-refundable and non-exchangeable once purchased.
Service Fees: Service fees, processing fees, and delivery fees are strictly non-refundable under any circumstances.
2. Canceled Events
If an event is officially canceled and not rescheduled, purchasers will automatically receive a full refund of the ticket face value to the original payment method.
Refunds for canceled events are typically processed within 5 to 10 business days.
3. Postponed or Rescheduled Events
If an event is postponed or rescheduled, your ticket will usually remain valid for the new date.
If you cannot attend the rescheduled date, check the specific event page or contact support within the window specified by the organizer to request a refund.