Privacy Policy

Effective Date: September 1, 2026
At Lyvee.com, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, purchase tickets, or use our event ticketing services.

1. Information We Collect
To provide a seamless ticketing and event experience, we collect several types of information:
Personal Identification Information: Name, email address, phone number, and billing/mailing address provided during account creation or checkout.
Transaction Data: Details about tickets purchased, event attendance history, seat selections, and payment confirmation details (note: credit card numbers are processed securely by our third-party payment gateways and are not stored on our servers).
Technical Data: IP address, browser type, device information, operating system, and browsing behavior on our platform collected via cookies and tracking technologies.
Event Preferences: Favorite genres, artists, venues, and feedback or reviews submitted on our platform.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
Processing Transactions: To issue tickets, process payments, and send booking confirmations or event e-tickets.
Customer Support: To respond to your inquiries, resolve ticket issues, and handle refund or exchange requests.
Communication: To send important updates regarding your events, such as schedule changes, cancellations, or venue updates.
Marketing & Personalization: To recommend upcoming events tailored to your interests (you can opt out of promotional emails at any time).
Platform Security: To prevent fraudulent transactions, unauthorized access, and protect the integrity of our ticketing system.
3. Sharing and Disclosure of Information
We do not sell your personal data. However, we may share your information with trusted third parties under specific circumstances:
Event Organizers: When you purchase a ticket, necessary attendee details are shared with the event promoter or venue operator to manage entry and venue safety.
Service Providers: Third-party vendors who assist us with payment processing, cloud hosting, email delivery, data analytics, and customer support. Legal Compliance: When required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Lyvee.com, our users, or others.
4. Data Security
We implement robust administrative, technical, and physical security measures—including SSL encryption and secure database controls—to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5. Your Rights and Choices
You have control over your personal data with the following rights:
Access and Update: You can review and update your account information at any time by logging into your Lyvee.com profile.
Marketing Opt-Out: You can unsubscribe from promotional newsletters by clicking the "Unsubscribe" link at the bottom of any marketing email.
Data Deletion: You may request the deletion of your account and associated personal data by contacting our support team, subject to legal and transactional retention requirements.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at: tickets@lyvee.com